Refund policy

At Glitz, we take pride in the premium quality of our apparel. Because every item is custom-printed on demand specifically for your order, our return policy is designed to ensure fairness while supporting our commitment to intentional, waste-free production.

Return Eligibility

We stand completely behind the quality of our products. You are eligible for a return, refund, or replacement if:

  • The product arrives with a manufacturing defect, damage, or poor print quality.

  • You received the wrong item or an incorrect size compared to your original order confirmation.

Non-Returnable Items

Because each piece is uniquely crafted just for you, we cannot accept returns or offer refunds for:

  • Buyer's remorse or a change of mind.

  • Sizing issues if the incorrect size was selected at checkout (please consult our detailed size charts carefully before placing your order).

  • Items that have been worn, washed, altered, or damaged by the customer after delivery.

Return Timeframe

Any claims for misprinted, damaged, or defective items must be submitted within [X DAYS] (e.g., 7 days) of receiving your order.

How to Handle Damaged/Defective Products

If your order arrives flawed, we want to make it right immediately. Please email our support team at [EMAIL ADDRESS] with:

  1. Your order number.

  2. Clear photographs showing the defect, damage, or incorrect item.

Once we verify the issue, we will swiftly arrange a free replacement or a full refund, depending on your preference.

Exchange Options

We currently only process exchanges for items that arrive defective, damaged, or incorrect. If your item meets these criteria, we will gladly send a replacement of the exact same design and size.

Return Shipping Costs

If a return is necessary due to a defect or an error on our end, Glitz will cover the return shipping costs. In many cases involving a verified defect, we will simply send out a new replacement without requiring you to go through the hassle of shipping the original item back to us.

Refund Process and Timing

Once your refund is approved by our support team, the funds will automatically be applied to your original method of payment. Please allow 5-7 business days for your bank or credit card company to fully process and post the refund to your account.

If you have any questions or concerns about your order, our team is always here to help. Please reach out to us at kulshreshtha.mohit2006@gmail.com